1. INTRODUCTION

1.1. By registering an account and/or using any section of the website www.pin-up-games.com (hereinafter referred to as the “Website”), owned and operated by Carletta Limited (Registration No. HE 360353), you agree to be bound by:

• These Terms and Conditions (hereinafter “User Agreement”);
• The Privacy Policy;
• The Sports Betting Rules;
• The Anti-Money Laundering (AML) & KYC Policy;
• Any terms and conditions of advertising services, bonuses, and special offers available on the Website.

1.2. All the documents listed above are collectively referred to as the “Terms”. Please read the Terms carefully before accepting them. If you do not agree to accept and fulfill the Terms, do not open an account and/or use the Website. Your continued use of the Website constitutes your agreement to the Terms.

2. THE PARTIES

2.1. The Website is owned and operated by Carletta Limited, a company incorporated under the laws of the Republic of Cyprus, having its registered office at [Insert Address], registration number HE 360353.

2.2. In these Terms, references to “We”, “Us”, “Our”, or the “Company” refer to the relevant company within the group providing the services.

2.3. References to “You”, “Your”, “Client”, “User”, or “Player” refer to any person using the Website or the services provided by the Company.

3. CHANGES TO CONDITIONS

3.1. The Company reserves the right to amend, edit, update, and modify any of these Terms for a number of reasons, including commercial, legal (compliance with new laws or regulations), and customer service reasons.

3.2. The most up-to-date Terms and their effective dates are available on the Website. We may notify the Player of significant amendments, but it is the sole responsibility of the Player to review the current Terms regularly.

4. LEGAL REQUIREMENTS (AGE & GEO-RESTRICTIONS)

4.1. Age Restrictions

Under no circumstances may persons under the age of 18 use the Website.

4.1.1. Specific Geo-Restrictions: For residents of Kazakhstan (KZ), Bangladesh (BD), and Azerbaijan (AZ), the minimum legal age for participation in gambling activities is 21 years.

4.1.2. Use of the Website by a User under the authorized age is a material breach of these Terms. The Company reserves the right to request documentary proof of age at any time and to suspend your account until satisfactory proof is provided.

4.2. Prohibited Jurisdictions

You may not use the Website if you are a resident of the following countries (“Prohibited Jurisdictions”):

Lithuania, Latvia, Great Britain, USA, Netherlands, Spain, Italy, Canada, Curacao, France, Denmark, Cyprus, Aruba, Bonaire, Sint Maarten, Sint Eustatius, Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Ukraine, Turkey, India, Belarus.

4.2.1. The list of Prohibited Jurisdictions is subject to change. The current version is always available at: /restricted-countries.

4.2.2. You guarantee that you are not physically present in the territory of any Prohibited Jurisdiction while using our services.

5. ACCOUNT OPENING AND VERIFICATION

5.1. To use the Services, you must open an account by providing a valid email address, mobile phone number, and creating a strong password. You must provide accurate personal information: full name, date of birth, and residential address.

5.2. Verification (KYC)

The Company reserves the right to verify your identity at any time (“Account Verification”). We may request:

• A valid ID (Passport, National ID Card, Driver’s License);
• Proof of Address (Utility bill/Bank statement not older than 3 months);
• Proof of Payment Method (Photo of the card or screenshot of the e-wallet).

5.3. One Account Rule

Only one betting account is allowed per person, family, household, IP address, device, or payment method. In case of violation, all accounts will be flagged as “Duplicate Accounts”.

5.4. Consequences of Duplicate/Prohibited Accounts

The Company reserves the right to immediately close any Duplicate Account. In such cases:

• 5.4.1. All transactions made from the Duplicate Account will be void;
• 5.4.2. We will return only the net deposit amount (total deposits minus total withdrawals), strictly deducting any transaction fees incurred by the Company.
• 5.4.3. All bonuses, free spins, and winnings accrued from such bonuses or deposits on the Duplicate Account will be forfeited and voided.

5.8. VPN & Masking Tools (Strictly Prohibited)

It is strictly prohibited to use VPNs, Proxy servers, RDP (Remote Desktop Protocol), virtual machines, or any other methods to mask or manipulate your real IP address and geolocation. Detection of such tools will lead to immediate account suspension and confiscation of winnings.

5.9. Multi-accounting

It is strictly prohibited to create more than one account per family, household, IP address, device, or payment environment. Any attempt to bypass this rule will result in a permanent ban.

5.10. Source of Funds (AML)

In accordance with Anti-Money Laundering (AML) regulations, the Company reserves the right to request proof of Source of Funds (SOF) and Source of Wealth (SOW) at any stage, particularly if the total deposit amount exceeds 2,000 EUR (or currency equivalent). Failure to provide SOF will result in account freezing.

16. RESPONSIBLE GAMBLING

16.1. We are committed to endorsing responsible wagering among our customers as well as promoting the awareness of problem gambling and improving prevention, intervention, and treatment.

16.2. We provide the following tools for self-limitation:

• Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
• Cool-Off Period: Temporarily block your access to the account (24 hours to 7 days).
• Self-Exclusion: Request a permanent or long-term closure of your account (6 months to 5 years).

16.3. For more information or to activate these tools, please visit our dedicated pages: Responsible Gambling Policy and Self-Exclusion, or contact Support.